Return Policy
MUGPOP is committed to providing customers with the highest quality products. We understand that sometimes a product may not meet your expectations and we want to ensure that you are satisfied.
If you would like to request a return, please contact your dedicated customer service representative within 14 days of receiving your order. Our team will guide you through the return process and provide a Return Authorization (RA) number.
Return Eligibility
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition you received it. Please note that some items, such as personalized or customized products, may not be eligible for a return. Our team will provide you with specific instructions based on the nature of the product. You will also be responsible for the shipping costs if you return it.
Reverse Logistics
For the convenience of our customers, we will coordinate the reverse logistics process for your return. Our team will provide you with detailed instructions on how to package and return the product to us, as well as the contact information of the carrier we select. Please ensure that the product is securely packaged to avoid damage during shipping.
Large Volume Orders
We understand that for large volume orders, the return process may require additional coordination. Our team will work closely with you to ensure a smooth return process for these orders. Please contact us for more information and to discuss specific requirements based on your warehouse or retail location.
International Returns
For international customers, please note that return shipping costs and any associated customs fees or duties are the responsibility of the customer. We recommend using a reliable logistics service with tracking and insurance. Please contact your customer service representative for further guidance on international returns.
Refund Processing
Once the returned product is received and inspected, we will process your refund within 2 business days. Refunds will be refunded to your original form of payment at the time of purchase. If you wish to exchange the product, we will assist you in selecting an alternative product that meets your needs.
Damaged or Defective Product
If you receive a damaged or defective product, please contact our team immediately. We will arrange a replacement or refund based on your preference.